Refund policy
Return & Refund Policy
If a pair isn't right, we'll sort it out. Here's exactly how it works.
Your right to cancel — EU and UK customers
You have 14 days from the day you receive your order to cancel it, without giving any reason. Tell us by email at contact.sneakset@gmail.com, then send the pair back within 14 days of telling us. We refund you within 14 days of receiving it, to the payment method you used. This right comes from the law and nothing below reduces it.
Our return window
Beyond that legal right, we accept returns for 30 days from the date of delivery, for any customer, anywhere we ship.
Condition
- Unworn outside, soles clean
- All original tags still attached
- Returned in the original box where possible
Trying a pair on indoors is fine — that's what the return window is for.
How to start a return
Email contact.sneakset@gmail.com with your order number and what's wrong. We reply with the return address and instructions. Pairs sent back without contacting us first may not be accepted.
Refunds
Once your return arrives and we've checked it, we refund to your original payment method. Your bank may take a few extra days to show it.
Exchanges
Wrong size? Start a return and place a new order — that's the fastest route. Tell us if the size you want is running low and we'll hold it where we can.
Return shipping
Unless the pair is faulty or we sent the wrong one, you cover return shipping. Use a tracked service — without tracking we can't confirm a return that goes missing.
Faulty or incorrect pairs
If your pair arrives damaged, faulty, or isn't what you ordered, email us within 7 days of delivery with photos. We cover everything, return shipping included.
Cancelling before dispatch
Orders can be cancelled at no cost before they ship. Once shipped, the return process above applies.